How much has the recent Government Shutdown effected the world around you? Revisited By Roger Franke A few months ago, I was researching the recent… ( Read More )
Guest Horror Stories
“Can I speak to a manager?” Who loves that question? By Karine Young Unfortunately, I find that 98% of the time it is for negative reasons.… ( Read More )
Volunteering
Volunteer; a verb meaning to freely offer to do something By Jenn Craig According to Wikipedia volunteering is when a group or individual provides their services… ( Read More )
5 Pitfalls to Avoid When Obtaining and Leveraging Guest Feedback
In today’s world, guests are highly informed and offer loyalty to hotels with certain expectations for communication between the hotel and their customers. Hoteliers must… ( Read More )