September Newletter Click Here to read our September E-Newletter
A Board Experience; A “Newbie” Perspective
What it’s like to be a board member By Erin Butler In just over a month, we’ll be kicking off the annual HUG Conference and… ( Read More )
ROI of HUG
Educational opportunities, inspiration, making connections, one-on-one sessions. By Rich Moorehouse The HUG board is going great guns prepping for the 30th Host Users’ Group Conference… ( Read More )
Training is EVERYTHING!
Training – key to success By Karine Young Training is EVERYTHING!! No matter what role you are taking on, you have to be trained! Everyone… ( Read More )
Shutdown Impact
How much has the recent Government Shutdown effected the world around you? Revisited By Roger Franke A few months ago, I was researching the recent… ( Read More )
Guest Horror Stories
“Can I speak to a manager?” Who loves that question? By Karine Young Unfortunately, I find that 98% of the time it is for negative reasons.… ( Read More )
Volunteering
Volunteer; a verb meaning to freely offer to do something By Jenn Craig According to Wikipedia volunteering is when a group or individual provides their services… ( Read More )
To Catch a Thief
We work in an industry where ‘The Guest is Always Right’ and ‘It Would be My Pleasure’ are the driving guest service policies. Comps and… ( Read More )
Welcome from HUG 2017 Keynote Speaker – Phil Hansen
HUG Members! Phil Hansen, would like to welcome HUG 2017 conference goers to his special HUG keynote presentation. Take a look…