In today’s world, guests are highly informed and offer loyalty to hotels with certain expectations for communication between the hotel and their customers. Hoteliers must… ( Read More )
To Catch a Thief
We work in an industry where ‘The Guest is Always Right’ and ‘It Would be My Pleasure’ are the driving guest service policies. Comps and… ( Read More )
Welcome from HUG 2017 Keynote Speaker – Phil Hansen
HUG Members! Phil Hansen, would like to welcome HUG 2017 conference goers to his special HUG keynote presentation. Take a look…
March 2017 HUG Newsletter
Please take a moment to read our March Newsletter. March 2017 HUG Newsletter
Welcome from HUG 2016 Keynote Speaker – Christine Chashen
HUG Members! Christine Cashen, would like to welcome HUG 2016 conference goers to the excitement of her special HUG keynote presentation. Take a look…
HUG Conference Materials
The 2016 HUG Conference mailer and the full conference session grid have been posted online in the members area at http://smshug.org/conferences/upcoming-conferences/
Interested in Virtualization?
How are other HOST properties using virtualization to gain efficiencies? HUG members can access the member video library to watch a recording of our HUG… ( Read More )
2016 HUG Conference Registration is Open!
Registration has opened for the 2016 HUG Conference at Innisbrook Golf & Spa Resort from November 6-10. Take advantage of the early-bird rates! Discounts are… ( Read More )
HUG Session Videos
Want to check out some of what happened at last year’s HUG? We have a few videos up online from the 2015 HUG Conference. … ( Read More )