The SMS Salesforce site is a place I visit at least once a day. Not only due to the fact that I can access, add to and edit my open cases but, I can also view old closed cased if ever I need to reference an issue that happened long ago and need help resolving it currently. Viewing current open cases will give you the opportunity to see any information added to the case by support. You can also use the Salesforce site to Open and Close your own cases without assistance from the Support Team.
The Salesforce site is a great place to actively push enhancements as well by utilizing the ideas pages. The beauty of this is.... if we all use this page often, the development team can see (and will see) what ideas are the best supported. Any time you like or "Promote" an idea it adds ten points. The higher the point value, the more likely the idea is to be put under consideration for addition to future releases, therefore considering them for the next SMS Host Version.
The Chatter page is also a great place to catch up on current blurbs about new or upcoming Host Upgrades or issues any current user may be having with their system (Host, Touch, Atrio or Spa Soft etc.). You can ask questions about your issues using chatter. You may get answers from the support team or other users that may have currently or in the past experienced the same or similar issues. Your own SMS social media site.
The libraries page can be helpful in many ways as it contains all current and archived documentation related to Host, POS, Touch, Spa Soft, Interfaces, R&R, Springboard or WorldXA. The libraries page also stores patch files for your SMS Host upgrades.
There is so much we can utilize the Salesforce site for every day. As users of SMS Host, the Salesforce site is a very important tool for our daily use. If you have not had the opportunity to check out the Salesforce site you can get access by contacting your SMS account manager and getting a log-in ID and password today. Don't wait, make your life easier and get access to Salesforce ASAP.

Rick Arrington

Resort Collection