Joe Rembold Analyst at Delaware North Companies My role as the Chair of the Host Users Group started with a conversation when I started at… ( Read More )
Vendor Spotlight: ZDirect is Mobilizing eMarketing
ZDirect, hospitality’s Email Service Provider and pioneer of Hotel Marketing Automation, has recently released new services that are helping hoteliers better communicate with their guests.… ( Read More )
Tools for Cross Department Teamwork
The leaves are already starting to change in my neck of the woods as we are midway through our Oktoberfest schedule, heavy into season pass… ( Read More )
Still Need A Few Session Leaders
We still have a few sessions that need leaders. If you have any interest in leading one of the sessions listed below, please contact Jeff… ( Read More )
HUG Conference 2014 is coming up fast!
HUG Conference 2014 is coming up fast! LESS THAN 1 MONTH AWAY! October 26 – 30, 2014! This year’s conference will be held at Chateau… ( Read More )
Board Member Spotlight – Amanda Wisell
Amanda Wisell – Marketing Manager at PAR Springer-Miller Systems Since 2006 I’ve served as the PAR Springer-Miller liaison to the Host Users Group Board of… ( Read More )
Saying NO, the Right Way
We’ve all had that situation where we receive that insane request, fussy guest, or ridiculous “need”. Part of being in the hospitality industry means being… ( Read More )
HUG Value – A True Story
This is a true story. Once upon a time, my property was plagued with a pesky issue with Automanage Housekeeping in Host. Randomly, without warning,… ( Read More )
PSMS Salesforce
The SMS Salesforce site is a place I visit at least once a day. Not only due to the fact that I can access, add… ( Read More )
Marie’s Favorite Things
Dark chocolate, angel food cake, crepes, lilies, intelligently designed property management systems and really good hug sessions. These are a few of Marie’s favorite things!… ( Read More )